How we protect sensitive credentials
How passwords, server access details and migration credentials are stored, revealed and logged, and how to share access safely.
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Knowledge Base
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Guides and answers for hosting, domains, email, DNS, billing, and servers — written by the team that runs the platform.
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Enabling two-factor authentication
Add a second sign-in step with an authenticator app, store your setup key safely and know what to do if you lose your phone.
Read articleKeeping your account secure
Practical steps to protect your YallowHost account: strong passwords, two-factor authentication, a secure email inbox and safe habits.
Read articleMigration stages and what to expect
Follow your request from submission to completion, understand quotes and waiting states, and verify everything after cutover.
Read articleSubmitting a migration request
Fill in the migration form: destination, source details, optional services and credentials, which are stored encrypted.
Read articleHow to prepare for a website migration
Take stock of your sites, email and DNS, make a current backup and plan the cutover so your migration runs smoothly.
Read articleDeploying your first cloud server
Walk through the deploy wizard: server type, location, plan, operating system, add-ons, apps and settings, then payment and provisioning.
Read articleOverdue invoices, suspension and reactivation
What happens when a renewal invoice goes unpaid, how suspended services are restored, and how to avoid interruptions.
Read articleSaved cards and automatic renewals
How cards are stored securely as tokens, how the $1 verification is credited back, and how to control automatic renewal charges.
Read articleUnderstanding billing and order status
What each invoice and service status means, how orders become active services, and where to find every charge in your account.
Read articleDNS propagation and troubleshooting
Why DNS changes take time to appear, how to check what the internet sees with dig and nslookup, and how to fix common problems.
Read articleUnderstanding DNS records
A practical guide to A, AAAA, CNAME, MX, TXT and NS records, TTL values and the changes most websites and mail services need.
Read articleUpdating nameservers and DNS: the basics
Understand nameservers versus DNS records and change the nameservers of a domain in your account, step by step.
Read articleEmail delivery, spam and password help
Why messages go missing or land in spam, how SPF, DKIM and DMARC help, and how to request a mailbox password reset.
Read articleSetting up email on your devices
Use the connection settings on your mailbox page to add your address to Outlook, Apple Mail, Android, iPhone or any IMAP app.
Read articleRequesting business email mailboxes
Choose an email package, the number of mailboxes and storage, then follow your request from payment to an active mailbox.
Read articleDomain renewals and expiry
How renewal invoices work, how to renew on time with a saved card, and what to do if a domain has expired.
Read articlePreparing a domain for your hosting
Connect a domain registered with us or with another provider to your hosting or cloud server, with a checklist for a smooth switch.
Read articleRegistering a new domain
Search for a name, choose the registration period and WHOIS privacy, set nameservers and follow the registration through to active.
Read articleManaging your hosting service
Find your service details, sign in to the control panel, handle renewals and suspensions, and request a cancellation.
Read articleWhat happens after you order managed hosting
From paid invoice to live website: how setup works, the email you receive and the first things to do once your service is active.
Read articleHow to open a support request
Open a ticket, choose the right priority, attach screenshots or logs, and follow the conversation to resolution.
Read articlePlacing your first order
A step-by-step walkthrough of the cart, checkout and invoice, including coupons, payment options and what pending means.
Read articleSetting up your YallowHost account
Create your account, confirm your email address and complete your profile so orders, invoices and notices reach you.
Read articleCan't find what you need?
Open a ticket and our team will help you directly — by ticket and email, from the people who run the platform.