Getting Started
4 guidesYour account, your first order and finding your way around the dashboard.
Knowledge Base
How can we help?
Guides and answers for hosting, domains, email, DNS, billing, and servers — written by the team that runs the platform.
Browse by topic
Everything, organised the way you work
Hosting
3 guidesHosting plan setup, the control panel, renewals, cancellations and the Files area.
Domains
3 guidesRegistering and connecting domains, WHOIS privacy, renewals and expiry.
Requesting mailboxes, setting up email on your devices and fixing delivery issues.
DNS
3 guidesNameservers, records and what happens while DNS changes propagate.
Billing
4 guidesInvoices, saved cards and renewals, account balance and order status.
Servers
3 guidesCloud servers: deploying, root and SSH access, add-ons and the App Store.
Migrations
3 guidesMoving a site or server to YallowHost and what to expect along the way.
Security
3 guidesProtecting your account, two-factor authentication and how credentials are handled.
New to YallowHost?
Start here
Setting up your YallowHost account
Create your account, confirm your email address and complete your profile so orders, invoi...
Read articleWhat happens after you order managed hosting
From paid invoice to live website: how setup works, the email you receive and the first th...
Read articleRegistering a new domain
Search for a name, choose the registration period and WHOIS privacy, set nameservers and f...
Read articleRequesting business email mailboxes
Choose an email package, the number of mailboxes and storage, then follow your request fro...
Read articleAll guides
Every published article
Getting Started
Setting up your YallowHost account
Create your account, confirm your email address and complete your profile so orders, invoices and notices reach you.
Read articleHow to choose a hosting plan
Compare managed hosting and cloud servers, understand billing cycles and pick a starting point you can grow from.
Read articlePlacing your first order
A step-by-step walkthrough of the cart, checkout and invoice, including coupons, payment options and what pending means.
Read articleHow to open a support request
Open a ticket, choose the right priority, attach screenshots or logs, and follow the conversation to resolution.
Read articleHosting
What happens after you order managed hosting
From paid invoice to live website: how setup works, the email you receive and the first things to do once your service is active.
Read articleManaging your hosting service
Find your service details, sign in to the control panel, handle renewals and suspensions, and request a cancellation.
Read articleStoring and sharing files with the Files area
Upload documents and website archives to your account storage, create secure share links and send us large files from cloud drives.
Read articleDomains
Registering a new domain
Search for a name, choose the registration period and WHOIS privacy, set nameservers and follow the registration through to active.
Read articlePreparing a domain for your hosting
Connect a domain registered with us or with another provider to your hosting or cloud server, with a checklist for a smooth switch.
Read articleDomain renewals and expiry
How renewal invoices work, how to renew on time with a saved card, and what to do if a domain has expired.
Read articleRequesting business email mailboxes
Choose an email package, the number of mailboxes and storage, then follow your request from payment to an active mailbox.
Read articleSetting up email on your devices
Use the connection settings on your mailbox page to add your address to Outlook, Apple Mail, Android, iPhone or any IMAP app.
Read articleEmail delivery, spam and password help
Why messages go missing or land in spam, how SPF, DKIM and DMARC help, and how to request a mailbox password reset.
Read articleDNS
Updating nameservers and DNS: the basics
Understand nameservers versus DNS records and change the nameservers of a domain in your account, step by step.
Read articleUnderstanding DNS records
A practical guide to A, AAAA, CNAME, MX, TXT and NS records, TTL values and the changes most websites and mail services need.
Read articleDNS propagation and troubleshooting
Why DNS changes take time to appear, how to check what the internet sees with dig and nslookup, and how to fix common problems.
Read articleBilling
Understanding billing and order status
What each invoice and service status means, how orders become active services, and where to find every charge in your account.
Read articlePaying an invoice
Pay from your account balance, with a saved card or with another payment method, and add funds to your balance in advance.
Read articleSaved cards and automatic renewals
How cards are stored securely as tokens, how the $1 verification is credited back, and how to control automatic renewal charges.
Read articleOverdue invoices, suspension and reactivation
What happens when a renewal invoice goes unpaid, how suspended services are restored, and how to avoid interruptions.
Read articleServers
Deploying your first cloud server
Walk through the deploy wizard: server type, location, plan, operating system, add-ons, apps and settings, then payment and provisioning.
Read articleConnecting to your server over SSH
Create an SSH key, find your server access details, sign in securely and apply essential first-hour hardening on a new Linux server.
Read articleManaging your cloud server
Use the server page, the Managed Server Console, management support and the App Store, and handle add-ons, renewals and cancellation.
Read articleMigrations
How to prepare for a website migration
Take stock of your sites, email and DNS, make a current backup and plan the cutover so your migration runs smoothly.
Read articleSubmitting a migration request
Fill in the migration form: destination, source details, optional services and credentials, which are stored encrypted.
Read articleMigration stages and what to expect
Follow your request from submission to completion, understand quotes and waiting states, and verify everything after cutover.
Read articleSecurity
Keeping your account secure
Practical steps to protect your YallowHost account: strong passwords, two-factor authentication, a secure email inbox and safe habits.
Read articleEnabling two-factor authentication
Add a second sign-in step with an authenticator app, store your setup key safely and know what to do if you lose your phone.
Read articleHow we protect sensitive credentials
How passwords, server access details and migration credentials are stored, revealed and logged, and how to share access safely.
Read articleCan't find what you need?
Open a ticket and our team will help you directly — by ticket and email, from the people who run the platform.