Placing your first order

Every YallowHost order follows the same three stages, shown at the top of the page: Cart, Review and Payment. This guide explains what happens at each one, so you always know where your order stands.

1. Build your cart

Add a hosting plan by choosing its billing cycle and selecting Add to cart. Domains are added from the domain search. For each domain in the cart, choose Configure to set the registration period, WHOIS privacy where the extension supports it, and optional nameservers.

If you have a coupon, enter it under Have a coupon? on the cart page and choose Apply. The order summary updates to show the discount, any tax and the new total. A coupon can be rejected if it is inactive, has reached its usage limit or needs a higher order total.

Cloud servers are ordered through their own deploy wizard rather than the cart; see Deploying your first cloud server.

2. Review and place the order

Select Proceed to checkout. You will be asked to sign in if you have not already. The review page lists each item with its billing cycle and the final totals. When everything is correct, choose Place order.

Placing the order creates an invoice for the full amount and adds your services and domains to your account with a Pending status. If a price or coupon changed while items were in your cart, you will be asked to review the cart again before the order can be placed.

3. Pay the invoice

You land on the invoice straight after placing the order. You can pay it in one of three ways:

• From your account balance, if you have added funds.
• With a saved card, if you have one on file.
• With a payment method, such as a card, where you can also choose to save the card for future renewals.

Some payments need an extra confirmation step from your bank, such as 3-D Secure. Payments made by manual methods show as Under review until our team confirms them.

What pending means

Once the invoice is paid, its status changes to Paid. New services can remain Pending for a while after that as our team sets them up and reviews the order. You do not need to reorder or pay again. When a service is ready, we email you its details and its status changes to Active in your account.

Questions about an order? Open a ticket and include the invoice number. See How to open a support request.